Frequently Asked Resource Questions:

 

  1. DELIVERY TIME: Please allow 4 –6 weeks for delivery of the items, although often the “turn-around” time is much less than this.
  2. PAYMENT METHOD: We accept Visa and Mastercard in both the USA & Canada, and AmEx in USA only. If you do not have a credit card, ask a friend or please place a special order by phoning our head office at 1-250-765-9286.
  3. ORDER STATUS: We will check on the status of an order ONLY if it has been OVER 4 weeks since it was placed. Please email the customer name, phone#, order# and order date to .
  4. RUSH ORDERS are not available online, as we will need to determine the availability and the cost of the shipping. Please phone our resource manager at 1-250-765-9286 or email .
  5. BULK ORDERS: We have bulk/wholesale prices for stores and ministries. Please contact or 1-250-765-9286 and the resource manager will help you.
  6. FAULTY PRODUCT or ERROR in ORDER: Please email customer name/phone#/order# & details to . If the Glory School MP3’s won’t play, check that your CD player is MP3 compatible or use your computer to listen to them.
  7. MP3 DOWNLOADS: If you are having MP3 download problems, email order # and details to . MP3 sales are non-refundable.
  8. ITEM AVAILABILITY: Some items may not be available in all countries – you may place an order from a different country, but the order will be billed and shipped from that country, possibly resulting in higher shipping costs.
  9. ADD ANOTHER ITEM TO EXISTING ORDER: Due to the automated process, we cannot do this, so a new order will need to be placed.
  10. SHIPPING CHARGES: are averages based on weight categories and distances shipped and include handling fees
  11. RESOURCES MENTIONED ON TV or MEDIA CLIPs: If you do not know the item name, we cannot help you. We have too many clips and TV shows mentioning various resources - please review the clip online.
  12. RESOURCE COUPONS: Partner resource coupons cannot be processed online. Please phone our resource manager at 1-250-765-9286
  13. MONTHLY PARTNER RESOURCE OFFERS: Special resources offers in the monthly partner letters must be mailed or faxed in. If you need another copy of this form, please email .
  14. PHYSICAL CATALOGUE: We do not produce a physical resource catalogue, due to the ever-changing inventory.
  15. DECREE BOOK vs DECREE CD: The book is a collection of Scripture by subject in 12 chapters. The CD has Patricia reading 8 chapters, with 4 additional scripture songs by Heather Clark.
  16. DECREE CD vs DECREE FOR KIDS CD: The kids version has background music by Steve Swanson, with scriptural decrees in easier-to-understand language for children.
  17. PROPHETIC BOOTCAMP vs SCHOOL OF EXTREME PROPHETIC: The PB teaching is a “primer” for learning the basics of listening to God & giving a prophetic word. The SoEP teaching contains some of the same material, but not in as much detail, and then has additional teaching on taking the prophetic “out to the streets”.
  18. MP3 GLORY SCHOOL ON CD: due to the nature of this teaching, we do not allow SINGLE teachings to be downloaded but the entire school in available in MP3 format on 2 CD’s. These CD’s will work either on your computer or on a dual CD/MP3 player - they will NOT work on a regular CD player.
  19. GLORY SCHOOL ON DVD: This is not available yet and may not be until mid-2007.
  20. GLORY TO GLORY SCHOOL: There is no product available regarding this school.
  21. TEACHING MANUALS: Some of the teaching series have accompanying manuals, but they are in note form, and not “stand-alone” reading material.
  22. ARTWORK is not framed nor matted and is shipped with protection against bending
  23. BLANKETS: We cannot special order colors and patterns - these will depend on availability.
  24. TV SHOW DVD’s: Season Four TV shows will be available on DVD starting in January 2007. Previous seasons are available under the DVD category.


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